Contact Us

Tip

If you are contacting us about billing/access, please include your purchase email and any order references so we can locate your transaction quickly.

• Service hours: Monday to Friday, 9:00–18:00 (BRT).
• Average response time: up to 1 business day.
• Messages sent on weekends/holidays are answered on the next business day.

Please include (recommended) Speeds up support

• Purchase email used at checkout
• Date/time of purchase
• Order number / receipt (if available)
• Brief description of the issue (e.g., “no access email”, “cannot open result page”)
• Device/browser details (only if troubleshooting access)

Common topics

• Did not receive access or confirmation
• Cannot open the result page / content
• Receipt re-send
• Refund request within the stated policy
• General policy questions

You can use the form below. When you click “Send Message”, your email app will open with the details filled in. No account needed