Legal Information, Customer Support & Policies

If you need an invoice/receipt re-send, please contact support and include your purchase email and the date/time of purchase.

Product type: Digital service and/or digital content (online access, reports, and/or downloadable files when applicable).

What you need to provide for delivery/support:

• Purchase email used at checkout
• Order number / receipt (if available)
• Device/browser details (only if you are having access issues)

Access responsibility: You are responsible for keeping your purchase email inbox secure and for maintaining your device security.

We do not guarantee outcomes or results beyond providing access to the purchased digital service/content. Results may vary depending on user actions, device settings, platform availability, and legal restrictions.

Common support topics

• Did not receive access email / login link
• Download link not working
• Receipt re-send
• Refund requests within the stated window
• General policy questions

Payment processing: Payments are handled by third-party payment processors. We do not store full card numbers.

Transaction records: We may store transaction references (e.g., payment ID, receipt details) for accounting, delivery, fraud prevention, and support.

Anti-fraud and verification: To protect customers and reduce fraud/chargebacks, we may use:

• Basic risk checks (e.g., IP/region consistency, abnormal activity)
• Access logs (timestamps, device/browser) for delivery confirmation and support
• Manual verification for suspicious orders (may delay access)

Pricing and currency: Prices and currency are displayed at checkout. Taxes may apply depending on your location and payment method.

If you do not recognize a transaction, contact support immediately. We can help verify purchase details and guide you to secure your account/email.

Refund window: You may request a refund within 7 days of payment confirmation.

How to request: Email kiriacessorios@outlook.com with subject: “Refund Request – Order #XXXX” Recommended

Please include:

• Purchase email used at checkout
• Order number / receipt
• Date of purchase
• Reason for the request (optional but helpful)

Refund processing time: If approved, refunds are processed to the original payment method within up to 7 business days (processing times may vary by bank/payment provider).

After the deadline: Requests submitted after 7 days are not eligible.

Digital delivery clarification: Because this is a digital service/content, once access is delivered it may be considered “delivered” immediately. We still honor the refund window above, but we may request basic details to verify the order and the delivery status.

Chargebacks / disputes: If you open a payment dispute (e.g., unauthorized transaction) without contacting support first, the process may take longer. For fastest resolution, contact support with your purchase details so we can help.

We may deny refund requests in cases of proven fraud, abuse, or repeated refund patterns. This does not affect your statutory rights where applicable.

Overview: We collect and process limited personal data to deliver the service, provide support, prevent fraud, and meet legal obligations.

Data we may collect

• Contact information (name, email, phone) provided by you
• Purchase/transaction references (handled by payment processors)
• Operational/security logs (IP address, timestamps, device/browser details)
• Support messages you send to us (to resolve your request)

Why we collect data

• To deliver purchased digital access/content and assist with onboarding
• To provide customer support and troubleshoot access issues
• To secure the service and prevent fraud/abuse
• To comply with accounting, tax, and legal requirements

Legal bases (general)

• Contract performance (delivery and support)
• Legitimate interests (security, fraud prevention)
• Legal obligations (recordkeeping/accounting)
• Consent (where required for cookies/marketing, if applicable)

Sharing of data

• We share data only with service providers necessary to operate (hosting, payment processors, email tools)
• We do not sell personal data
• We may disclose data if required by law or lawful requests

Data retention

• Support communications: retained as needed to assist and for recordkeeping
• Transaction records: retained to meet legal/accounting requirements
• Security logs: retained for a limited period for fraud prevention and system integrity

Security

• We use reasonable administrative and technical safeguards
• No system is 100% secure; you should keep your email/device secure

Privacy contact
kiriacessorios@outlook.com

If you request deletion or correction of your data, we may need to retain some records to comply with legal obligations.

Cookies: We may use cookies and similar technologies to keep the website functional, secure, and to understand basic usage.

Types of cookies we may use

• Strictly necessary: required for site operation and security
• Performance/analytics: helps us understand traffic and improve pages
• Preferences: remembers settings (where applicable)

How to manage cookies: You can control cookies in your browser settings. Disabling some cookies may affect site functionality.

If you use an ad/tracking platform on your main sales site, keep this policy consistent with what is actually installed.

By accessing this website and/or using the purchased digital service/content, you agree to these Terms of Use.

Eligibility

• You must be legally capable of entering into a contract in your jurisdiction.
• You are responsible for ensuring your use is lawful and authorized.

Permitted use

• Use for personal digital organization, safety, or authorized account activity reporting
• Use only for accounts/devices you own or manage, or where you have explicit authorization

Prohibited use

• Any unlawful use, unauthorized access, or violation of third-party rights
• Attempting to bypass security, reverse engineer, or interfere with service availability
• Resale, redistribution, sublicensing, or publishing purchased digital content without written permission
• Using the service to harass, stalk, or harm others

Service availability

• We aim to keep the service available, but we do not guarantee uninterrupted operation.
• Maintenance, updates, or third-party outages may affect access.

Disclaimer

• Content is provided for informational purposes and does not constitute legal advice.
• Results may vary depending on user actions, device settings, platform availability, and applicable laws.

Limitation of liability

• To the maximum extent permitted by law, we are not liable for indirect or consequential damages.
• Our total liability, if any, is limited to the amount paid for the product/service in the relevant order.

Governing law

• These terms are governed by the laws applicable to the company’s jurisdiction (Brazil), unless otherwise required by consumer protection rules.

Policy updates

• We may update these policies to reflect operational, legal, or security changes.
• Updates are effective once published on this page.

Questions about these terms? Contact support at kiriacessorios@outlook.com.